Privacy policy
Privacy Policy
Last Updated: March 12, 2026
This Privacy Policy describes how Casepack.ca, operated by 1000912439 Ontario Limited ("Casepack", "we", "us", or "our"), collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase.
Casepack.ca is powered by Shopify, which provides the ecommerce platform that enables us to sell products and services to you.
By accessing or using our website and services (the "Services"), you acknowledge that you have read and understood this Privacy Policy.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection and use of personal information.
Personal Information We Collect
When we refer to personal information, we mean information that identifies or can reasonably be linked to you.
This may include the following categories of information depending on how you interact with our Services.
Contact Information
• Name
• Billing address
• Shipping address
• Email address
• Phone number
Payment Information
• Payment card details
• Billing information
• Payment confirmation
• Transaction details
Payments are securely processed through Shopify and approved payment providers.
Account Information
• Username and password
• Account preferences and settings
Order & Transaction Information
• Products viewed or purchased
• Items added to cart or wishlist
• Purchase history and order activity
Communications
• Messages you send to our support team
• Emails or chat inquiries
Device & Technical Information
• IP address
• Browser type
• Device identifiers
• Network connection data
Usage Information
• Pages visited on our website
• Interactions with the store
• Time spent browsing products
How We Collect Your Information
We collect personal information in several ways.
Information You Provide Directly
For example when you:
• Create an account
• Place an order
• Contact customer support
• Subscribe to marketing communications
Automatic Data Collection
When you visit our website, certain information may be collected automatically through technologies such as:
• Cookies
• Analytics tools
• Tracking pixels
• Log files
These tools help us understand how customers use our store and improve the shopping experience.
From Service Providers
We may also receive information from third-party service providers that help us operate our business, such as:
• Shopify (our ecommerce platform)
• Payment processors
• Shipping carriers
• Analytics providers
• Marketing platforms
How We Use Your Personal Information
We use personal information for the following purposes.
To Process Orders
Including:
• Payment processing
• Order fulfillment
• Shipping and delivery coordination
• Customer service support
To Improve Our Website & Services
We analyze customer interactions to:
• Improve website functionality
• Optimize product listings
• Enhance the shopping experience
Marketing & Promotions
We may use your information to send:
• Promotional emails
• Special offers
• Product updates
You may unsubscribe from marketing communications at any time.
Fraud Prevention & Security
We use personal information to:
• Detect and prevent fraud
• Secure transactions
• Protect our customers and business
Legal Compliance
We may use or disclose personal information to comply with legal obligations or respond to lawful requests from authorities.
Sharing Personal Information
We may share personal information with trusted third parties to operate our business.
Service Providers
Including:
• Shopify (ecommerce platform)
• Payment processors
• Shipping carriers
• IT and hosting providers
• Analytics services
These providers only use your information to perform services on our behalf.
Marketing Partners
We may work with marketing partners to deliver advertising or promotional campaigns.
These partners may use cookies or similar technologies to measure ad performance.
Legal Requirements
We may disclose personal information when required by law or to protect our rights and operations.
Shopify Platform
Our store is hosted on Shopify Inc. Shopify provides the online platform that allows us to sell our products and services.
Information you provide may be stored through Shopify’s secure data storage systems and databases.
For more information, please review the Shopify Privacy Policy:
https://www.shopify.com/legal/privacy
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
• Remember your preferences
• Enable core site functionality
• Analyze website traffic
• Improve the customer experience
You can manage or disable cookies through your browser settings, though doing so may affect certain website features.
Data Security
We take reasonable precautions to protect your personal information and follow industry best practices to prevent unauthorized access, misuse, or disclosure.
However, no internet transmission or storage system can be guaranteed 100% secure.
Data Retention
We retain personal information only for as long as necessary to:
• Provide our services
• Maintain customer accounts
• Comply with legal obligations
• Resolve disputes and enforce agreements
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where permitted by law
You may also opt out of marketing communications at any time by using the unsubscribe link in our emails.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or policies of external sites.
Children's Privacy
Our Services are not intended for individuals under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The updated policy will be posted on this page with a revised Last Updated date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: hello@casepack.ca