Cookie Policy

Last Updated: July 16, 2025

This Cookie Policy explains how Casepack.ca uses cookies and similar technologies to enhance your shopping experience, ensure proper site functionality, and support our services.

1. What Are Cookies?

Cookies are small text files stored on your device that help websites recognize you and remember your preferences. They can be temporary (session cookies) or stored for a longer period (persistent cookies).

2. How We Use Cookies

We use cookies for the following purposes:

• Essential Functions — To keep your shopping cart active, maintain login sessions, process orders, and remember your shipping and carrier selections.

• Performance Tracking — To monitor site performance and usage through tools like Google Analytics and Shopify reports.

• Personalization — To remember your previous searches, preferred categories, and subscription or rewards preferences.

• Marketing — To send targeted offers, product reminders, rewards program updates (Smile.io), and subscription renewal notices.

• Customer Support — To enable and improve live chat functionality so we can assist you in real time.

3. Managing Cookies

You can control cookie use by:

• Adjusting your browser settings to accept, reject, or notify you about cookies.

• Clearing cookies manually through your browser at any time.

• Continuing to use our site with default settings if you agree to our use of cookies.

Please note: Disabling cookies may impact your experience and limit functionality, such as order tracking, subscription management, live chat, and rewards point tracking.