FAQ's
1. What is Casepack?
Casepack is your one-stop online source for grocery and household essentials — sold by the case for maximum value.
Whether you're buying for a business, large household, or simply stocking up, we make bulk shopping easy and affordable.
2. Where do you ship from?
All orders ship from our Brampton, Ontario warehouse.
Some products, primarily beverages and certain liquid items, are stored at a nearby secondary warehouse and may require up to 2 additional business days to transfer before shipment or pickup.
3. Where do you deliver?
We currently ship to all Canadian provinces.
At this time, we do not ship to Nunavut, Northwest Territories, or Yukon due to carrier limitations and freight costs.
4. How much is shipping?
Ontario & Quebec (Flat Rate Shipping)
• Free shipping on orders over $600
• $10 shipping on orders between $150 – $599.99
• $20 shipping on orders up to $149.99
Shipping rates are automatically applied at checkout.
Rest of Canada (Outside Ontario & Quebec)
Shipping is calculated based on the number of cases in your order. Rates are tiered to reflect freight costs for bulk shipments and will be displayed at checkout before payment.
For large wholesale orders or pallet shipments, please contact hello@casepack.ca for a custom freight quote.
5. How fast is shipping?
Orders are typically processed within 1 business day.
Orders placed before 10:00 AM (EST) are generally processed the same business day.
Orders placed after 10:00 AM (EST) are typically processed the next business day.
Some products stored at our secondary warehouse may require up to 2 additional business days before shipment.
Estimated Delivery Times
| Order Time (EST) | Processing Day | Carrier Pickup | Estimated Delivery* |
|---|---|---|---|
| Before 10:00 AM | Same Business Day | Same Business Day | 1–2 business days (Ontario & Quebec) |
| 3–5 business days (Other Canadian provinces) | |||
| After 10:00 AM | Next Business Day | Next Business Day | 1–2 business days (Ontario & Quebec) |
| 3–5 business days (Other Canadian provinces) |
*Delivery times are estimates only and may vary depending on the carrier, destination, weather conditions, or other unforeseen delays.
6. Which carriers do you use for delivery?
We ship using trusted carriers including Purolator, UPS, FedEx, Canada Post, Canpar, and other national providers.
Shipping carriers are automatically selected by our system based on destination and operational efficiency. Customers cannot choose a specific carrier at checkout.
7. What kinds of products do you carry?
We stock a wide range of grocery and household essentials, including:
• Snacks
• Beverages
• Pantry staples
• Cleaning supplies
• Personal care products
• Household essentials
Our catalog includes over 2,000 brand-name products sourced directly from major Canadian distributors and manufacturers.
Casepack is ideal for homes, offices, restaurants, convenience stores, and other businesses.
Use our search bar or category filters to quickly find what you need.
8. Is there a minimum order requirement?
No. You can order as little as one case, with no minimum spend required.
9. What happens if my order arrives damaged?
If your order arrives damaged, please email hello@casepack.ca within 48 hours of delivery with:
• Your order number
• A brief description of the issue
• Photos of the damaged items and packaging
Our team will review the claim and respond promptly.
10. Do you offer bulk discounts or quotes?
Yes. We support wholesale and high-volume buyers.
Businesses can:
• Browse our online catalog
• Use our Wholesale Order Form to quickly add items to their cart
• Search by product name, category, or UPC
For pallet or truckload pricing, please email hello@casepack.ca.
We work with restaurants, retailers, offices, non-profits, and resellers across Canada.
11. Can I pick up my order instead of having it shipped?
Yes. We offer free local pickup from our Brampton warehouse.
Orders placed before 10:00 AM (EST) are typically ready the same business day, however some items may require up to 2 additional business days if they are stored at our secondary warehouse.
You must wait for the “Ready for Pickup” confirmation email before arriving.
Pickup instructions will be included in that email.
12. How do I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number and carrier information.
13. What payment methods do you accept?
We accept:
• Major credit cards
• Debit cards
• Apple Pay
• Google Pay
• Other secure checkout methods supported by Shopify.
14. What is your return policy?
Due to the nature of our products (mostly food and personal care items), all sales are final.
If there is an issue with your order, such as damage or incorrect items, please contact us within 48 hours of delivery and we will review the situation.
15. How do I contact you?
Live Chat: Monday–Friday, 9 AM – 4 PM EST
Email: hello@casepack.ca
We typically respond within 24 hours.
16. Do you have a rewards or loyalty program?
Yes. Casepack offers a Rewards Program.
You can:
• Earn points on every purchase
• Redeem points for discounts on future orders
• Receive bonus points for referrals, account sign-ups, and promotions
Look for the Rewards tab on our website to join or check your balance. It’s free to sign up.
17. Do you offer Subscribe & Save?
Yes. Our Subscribe & Save program lets you:
• Save 5% on eligible products
• Set your preferred delivery frequency
• Modify or cancel your subscription anytime
Popular subscription items include beverages, pantry staples, and household essentials.
Simply select the Subscribe option on eligible product pages.