FAQ's
About Casepack
What is Casepack? Casepack is a Canadian-owned wholesale grocery distributor based in Brampton, Ontario. We sell 2,000+ brand-name grocery and household products by the case — no membership, no minimum order. We serve families, businesses, offices, restaurants, convenience stores, and resellers across Canada.
Where are you located? We operate two warehouses in the Greater Toronto Area. Our main fulfillment warehouse is in Brampton, Ontario, where all orders are packed and shipped and all pickup orders are collected. Our Vaughan warehouse handles bulk beverage inventory including bottled water, cases, and pallets. Beverages are transferred from Vaughan to Brampton before fulfillment.
Is there a minimum order? No. You can order as little as one case with no minimum spend required.
What products do you carry? Over 2,000 brand-name products across beverages, snacks and candy, pantry staples, household cleaning, personal care, health, baby, and pet. We specialize in bulk water and beverages, and offer Ontario's lowest prices on confectionery and chocolate cases.
Shipping
How much does shipping cost?
Ontario & Quebec:
- Free shipping on orders $150.00 and over
- $20 flat rate on orders under $149.99
Rest of Canada (calculated by shipment weight):
- 0–29.99 kg: $30
- 30–89.99 kg: $50
- 90–200 kg: $100
- 200–400 kg: $150
- 400 kg and up: $300
We do not currently ship to Yukon, Northwest Territories, or Nunavut through standard checkout.
How fast will my order ship? Orders placed before 10:00 AM EST are generally processed the same business day. Orders placed after 10:00 AM EST are processed the following business day.
Beverages and liquid items are stored at our Vaughan warehouse and require transfer to Brampton before fulfillment — please allow up to 1 additional business day for orders containing these items. If your order contains both beverages and standard items, everything ships together once the transfer is complete.
How long does delivery take? Ontario & Quebec: typically 1–2 business days after processing, occasionally 3. Rest of Canada: 3–5 business days after processing. Delivery times are estimates and may vary by carrier, destination, and weather.
Which carriers do you use? We ship with Purolator, UPS, FedEx, Canpar, Canada Post, and regional carriers. Carrier selection is automatic — specific carriers cannot be requested at checkout.
How do I track my order? You'll receive a shipping confirmation email with your tracking number and carrier information once your order ships. You can also track at casepack.ca/pages/track-my-order.
Warehouse Pickup
Can I pick up my order? Yes. Pick up at our Brampton warehouse and save 10% with code PICKUP10 at checkout. This discount is for pickup orders only — orders placed with the pickup code on a shipping address will be adjusted to reflect standard shipping rates prior to fulfillment.
Where is pickup? 321 Parkhurst Square, Receiving — Loading Dock 4, Brampton, ON L6T 5H5. Drive to the back of the building, park near Dock 4, and ring the doorbell. A team member will assist you.
What are pickup hours? Monday – Friday: 9:00 AM – 4:00 PM EST. Closed weekends and holidays.
When will my pickup order be ready? Orders placed before 10:00 AM EST are typically ready the same business day. Orders placed after 10:00 AM EST are usually ready the next business day. Orders containing beverages may take up to 1 additional business day due to transfer from our Vaughan warehouse. Please wait for your "Ready for Pickup" confirmation email before arriving — orders will not be released until this email is sent.
What do I need to bring? Your order confirmation email or order number, and a valid photo ID.
Orders & Payment
What payment methods do you accept? We accept all major credit cards, debit cards, Apple Pay, Google Pay, PayPal, and Shop Pay.
My order arrived damaged — what do I do? Email hello@casepack.ca within 48 hours of delivery with your order number, a description of the issue, and photos of the damaged items and packaging. We'll review and respond promptly.
Can I cancel or modify my order? Orders begin processing quickly after placement. If you need to make a change, email hello@casepack.ca as soon as possible and we'll do our best to accommodate before it ships.
Wholesale & Business Orders
Do you offer wholesale or volume pricing? Yes. We work with restaurants, retailers, offices, convenience stores, event organizers, and resellers. Browse our catalogue online or use the Wholesale Order Form to build your order. For pallet and truckload pricing, email hello@casepack.ca — our best rates aren't listed on the website.
Do recurring business accounts get better pricing? Yes. Business accounts with regular purchasing patterns are automatically sent discount codes as a thank-you for their loyalty. We're in this to build long-term relationships with businesses that need a reliable supplier — the more consistently you order, the better the pricing gets.
Do you offer local delivery for large orders? Yes. For pallet and truckload orders in the Greater Toronto Area, we run our own trucks — no freight broker, no markup. Contact us at hello@casepack.ca for local delivery pricing.
Savings & Programs
Do you have a rewards program? Yes. Earn points on every purchase and redeem them for discounts on future orders. Sign-up is free. Look for the Rewards tab on the website or visit casepack.ca/pages/rewards-program.
What are Best Before Bargains? Short-dated products sold at up to 50% off. All items are inspected before packing and orders ship within 24 hours of placement. Visit casepack.ca/collections/best-before-bargains for current deals.
How do I save on pickup orders? Use code PICKUP10 at checkout when selecting pickup to save 10% on your order.
Contact
How do I reach you? Email: hello@casepack.ca Live chat: Monday – Friday, 9:00 AM – 4:00 PM EST We typically respond within 1 business day.