We sell grocery, household, and personal care products by the case — perfect for homes, offices, Airbnb hosts, restaurants, and resellers. Our inventory includes everyday essentials, trending brands, and bulk sizes.

Both! We serve individuals and businesses — there’s no membership required.

You can search by category, product name, brand or UPC using our the search bar at the top of our website or Wholesale Order Form to find exactly what you need.

Our Best Before Bargain collection features products that are close to or slightly past their best before dates, but still completely safe to consume.

• These items are not expired, and meet all Ontario and Canadian food safety regulations
  
• Best before dates are clearly disclosed on the product page
  
• You get deep discounts on quality products while helping us reduce food waste
  

It’s a great way to save money and shop sustainably!

Yes. “Best before” is about quality, not safety. Products are still safe to consume when stored properly — they may just be past peak freshness.

We do our best to keep our inventory accurate and up to date. However, because we update stock on a weekly basis, there may be rare cases where:

• You place an order and product is actually out of stock
• In this case, we will automatically refund any unfulfilled items
• Some products may also be close to their best before date but not yet moved to our Best Before Bargain collection — if this happens, we will contact you before shipping to offer the product at a discounted price, or provide the option to remove it from your order

Please note:

• Our website only displays products that are currently in stock
• Most out-of-stock items do not have a restock date, and some may be discontinued by suppliers
  

We accept Visa, Mastercard, American Express, Interac Debit, PayPal, and Shop Pay.

No, you can check out as a guest — but creating an account allows you to:

• Track orders
• View purchase history
• Earn Rewards
• Manage subscriptions
  

We use SSL encryption and secure payment processors to protect your data. We never store your full payment details.

If your order hasn’t shipped yet, contact us immediately at hello@casepack.ca and we’ll do our best to help.

If your order has already shipped, we’re unable to make changes or cancel it. You may refuse the package upon delivery; however, shipping fees are non-refundable and, due to the nature of our products (mostly food and personal care), all sales are final. This means we cannot accept returns or issue refunds for change-of-mind purchases.

All orders are shipped from our warehouse in Brampton, Ontario.

We deliver anywhere in Canada. Shipping rates and delivery times vary by province — see checkout for real-time pricing.

We ship with trusted carriers including UPS, FedEx, Canada Post, and Canpar. At checkout, you can choose your preferred carrier and see real-time rates along with estimated delivery times.

Orders placed before 10:00AM (EST) ship the same day. Orders placed after 10:00AM ship the next business day.

• Ontario & Quebec: 1-2 business days
• Other Provinces: 3-5 business days

Delivery times are estimates and may vary - see delivery options at checkout.

• Delivery: No Minimum Order
• Pickup: $200 Minimum Order

Yes — free pickup is available from our Brampton warehouse. Orders placed before 10:00 AM (EST) are usually ready the same day. Orders placed after 10:00 AM are typically ready the next business day.

Please wait for your “Ready for Pickup” confirmation email before coming to the warehouse to ensure your order is prepared.

Shipping is calculated in real time at checkout based on your order size and location.

Yes. Due to the nature of our products and for health, safety, and quality control reasons, all sales are final. We only issue refunds or replacements in specific cases such as damaged or incorrect items.

If you receive damaged goods, please email us immediately at hello@casepack.ca with:

• Order Number 
• A brief description of the issue
• Photo(s) of the damaged item(s) and packaging

We’ll review and respond quickly. All claims must be submitted within 48 hours of delivery.

All sales are final due to the nature of our products (mostly food and personal care).

We will only replace or refund items if:

• They arrive damaged (reported within 48 hours)
• We sent the wrong product

If you purchased shipping insurance, we’ll help you file a claim. Without insurance, we cannot cover theft or loss once a carrier marks it delivered.

If package theft is common in your area, we recommend selecting “Signature Required” at checkout so the carrier won’t leave your order unattended.

Email hello@casepack.ca within 48 hours of delivery with your order number and photos, and we’ll take care of it.

If the shipping address you provided at checkout was incorrect or incomplete, your order is not eligible for refund or reshipment.

We recommend adding both Shipping Insurance and Signature Required at checkout:

• Shipping Insurance covers the value of your order if it’s lost, stolen, or damaged in transit.
  
• Signature Required ensures the package is only released when someone signs for it.

Refused or unclaimed packages are considered abandoned and are not eligible for refund. If you request reshipment, you must pay the full shipping cost again.

Yes! Earn points on every purchase and redeem them for discounts. You can also earn extra points for referrals and other actions.

Access it anytime through the Rewards tab on our site.

Yes — set up automatic deliveries for your favourite products and enjoy discounts on qualifying subscriptions. You can:

• Set your preferred delivery schedule
• Cancel or modify anytime
• Choose from select products that are typically always in stock

Yes — subscription purchases earn reward points just like regular orders.

Yes! Browse our full catalog or use our Wholesale Order Form to find and add products efficiently.

• Category, product name, brand or UPC
  
• Email hello@casepack.ca for truckload pricing, pallet deals, or recurring order quotes
  

We support retailers, restaurants, offices, institutions, and more.

Yes — an order confirmation and detailed receipt will be emailed to you after checkout. If you need a custom invoice for business purposes, email us at hello@casepack.ca.

Email hello@casepack.ca with your order details, delivery location, and frequency for a custom quote.

We’re a Canadian company based in Brampton, Ontario, with direct accounts with top distributors and over 2,000 products in stock. Our mission is to make bulk grocery shopping simple and fast — for homes, businesses, and communities across Canada.

You can reach us by:

• hello@casepack.ca — Response time: 1–2 business days
  
• Available on our website — Response time: 1–2 business days
  
• Available Monday–Friday, 9AM – 5PM EST for real-time assistance
  

Monday to Friday: 9AM – 5PM EST
Saturday & Sunday: Closed

We do not operate a retail store. Orders can be shipped or picked up from our Brampton warehouse.