Terms of Service
Terms of Service
Last Updated: April 12, 2026
Welcome to Casepack.ca. By using our website, you agree to the following Terms of Service. Please read them carefully.
1. Overview
This site is operated by 1000912439 Ontario Limited (Casepack.ca). Throughout the site, the terms "we," "us," and "our" refer to Casepack. These Terms apply to all users of the site, including customers, wholesalers, and vendors.
We reserve the right to update, change, or replace any part of these Terms of Service at any time. Changes will take effect once posted on this page. Continued use of our website or services after changes are posted constitutes acceptance of those changes.
2. Products & Orders
All products are sold by the case unless stated otherwise.
Inventory is updated regularly, but availability is not guaranteed until an order has been confirmed for fulfillment.
Orders are typically processed within 1 business day. Orders placed before 10:00 AM EST are generally processed the same business day. Orders placed after 10:00 AM EST are typically processed the following business day.
Orders placed before 10:00 AM EST for pickup are typically ready the same business day. Customers must wait for the "Ready for Pickup" confirmation email before arriving — orders will not be released until this confirmation has been sent.
Casepack operates two warehouse locations in the Greater Toronto Area. Our main fulfillment warehouse is located in Brampton, Ontario. Bulk beverage and water inventory is stored at our Vaughan warehouse and must be transferred to the Brampton warehouse before shipping or pickup. Orders containing beverages may require up to 1 additional business day before fulfillment. If an order contains both standard and beverage items, the order will be held until all products are available at the Brampton warehouse.
Orders may only be cancelled before they are processed for fulfillment. Once an order has been packed or shipped, it cannot be cancelled.
There is no minimum order requirement for pickup or delivery.
3. Pricing & Payments
All prices are listed in Canadian Dollars (CAD) and exclude taxes and shipping unless otherwise stated.
We reserve the right to change prices, promotions, or product availability at any time without notice.
Payment must be completed at checkout using the approved payment methods displayed on the website.
Promotional codes must be applied at checkout and cannot be applied retroactively after an order is placed.
The pickup discount code PICKUP10 is valid for warehouse pickup orders only. Orders placed using PICKUP10 with a delivery address will be adjusted to reflect standard shipping rates prior to fulfillment.
4. Shipping & Delivery
We ship to all Canadian provinces. We do not currently ship to Yukon, Northwest Territories, or Nunavut through standard checkout.
Estimated delivery times after processing:
- Ontario & Quebec: 1–2 business days, occasionally 3
- Other Canadian provinces: 3–5 business days
These are estimates only and may vary due to carrier delays, weather, or other factors outside our control.
Shipping carriers are automatically selected by Casepack based on destination, service level, and operational efficiency. Customers cannot choose a specific carrier or shipping speed at checkout.
Customers are responsible for providing accurate shipping information at checkout. Casepack is not responsible for orders delayed, lost, or misdelivered due to incorrect address information provided at checkout.
If a shipment is refused or returned to sender due to failed delivery, customers may be responsible for additional shipping fees to resend the order.
Once a package is marked as delivered by the carrier, Casepack is not responsible for lost or stolen packages.
Weather-Sensitive Products
Some products such as chocolate, candy, and certain snacks may melt during hot weather. Beverages and liquid products may freeze during extreme cold. While we take reasonable steps to pack items securely, we cannot guarantee against temperature-related damage during transit and will not issue refunds or replacements for products affected by heat or cold during shipping. Customers ordering weather-sensitive items are advised to be available to receive deliveries promptly and to avoid ordering during periods of extreme temperatures in their region.
5. Returns, Refunds & Order Issues
30-Day Returns — Non-Perishable Items
We offer a 30-day return window on eligible non-perishable items that do not have a best-before or expiry date. To be eligible, items must be unused, unopened, and in original condition. Return requests must be submitted within 30 days of delivery and approved by our team prior to shipping back. A 5% restocking fee may apply. Customers are responsible for return shipping costs. Once received and inspected, approved returns will be processed to the original payment method.
Non-Returnable Items
The following are final sale and not eligible for return or refund:
- Food, beverages, and consumable goods
- Products with a best-before or expiry date
- Personal care items
- Best Before Bargain or discounted short-dated products
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please email hello@casepack.ca within 48 hours of delivery with your order number and clear photos of the product, packaging, and shipping label. We will review your claim and offer a replacement or refund for the affected items. Requests submitted after 48 hours may not be eligible for review.
Shipping & Delivery Responsibility
Customers are responsible for ensuring accurate shipping information and being available to receive deliveries. Orders shipped to incorrect addresses provided at checkout are not eligible for refund. If tracking shows delivered, customers must contact the carrier directly for assistance. Casepack is not responsible for lost or stolen packages after confirmed delivery.
Refused or Unclaimed Deliveries
Orders that are refused or unclaimed without prior approval are not eligible for refund. If reshipment is requested, additional shipping charges will apply.
Delays & Processing Times
Shipping timelines are estimates and may be impacted by carrier delays, weather, or high shipping volumes. Some products may require additional handling time due to warehouse transfers between our Vaughan and Brampton locations. These delays do not qualify for refunds.
Best Before & Discounted Products
Products marked as Best Before Bargains are sold at a discount due to shorter shelf life. Best-before dates indicate product quality, not safety. These items are final sale and are not eligible for return or refund.
Final Review
All return and refund requests are subject to review and approval. Casepack reserves the right to deny claims that do not meet the above criteria or are deemed excessive or abusive.
6. Loyalty, Rewards & Subscriptions
Rewards points may be earned on eligible purchases and redeemed for discounts on future orders. Points have no cash value and may be adjusted, revoked, or modified at our discretion in cases of fraud, abuse, or system errors. Referral bonuses are subject to fraud monitoring and verification.
Subscribe & Save allows customers to schedule recurring deliveries on select products. Subscriptions may be modified or cancelled at any time, however changes must be made before the next scheduled billing date. Rewards points are earned on subscription orders in the same manner as regular purchases.
7. Wholesale & Vendor Terms
Businesses interested in pallet or truckload pricing may contact us directly at hello@casepack.ca. Recurring business accounts may qualify for volume discounts and preferred pricing based on order patterns.
Vendors wishing to supply products must receive written approval from Casepack before sending inventory. All vendors must comply with our product listing standards, regulatory requirements, and compliance policies.
8. Intellectual Property
All content on Casepack.ca, including logos, images, product descriptions, website design, and branding elements, are the property of Casepack and may not be reproduced, copied, or distributed without written permission.
9. Legal
We reserve the right to refuse service to anyone for any reason at any time.
Misuse of our platform, fraudulent activity, or abuse of promotions may result in order cancellation, account suspension, or refusal of service.
Casepack is not liable for delays or non-performance caused by circumstances beyond our reasonable control, including carrier delays, weather disruptions, supply chain interruptions, or warehouse operational issues.
10. Contact Us
hello@casepack.ca Response time: 1–2 business days
Live Chat: Monday – Friday, 9:00 AM – 4:00 PM EST