Privacy Policy

Casepack Privacy Policy

Last Updated: July 16, 2025

Casepack operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Casepack is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details — Name, billing address, shipping address, phone number, and email address.

  • Financial information — Credit card, debit card, payment account details, transaction information, and payment confirmations.

  • Account information — Username, password, security questions, preferences, and settings.

  • Transaction information — Items viewed, added to your cart or wishlist, purchased, returned, exchanged, or cancelled, and your past transactions.

  • Communications with us — Including customer support emails, contact form submissions, live chat conversations (name, email, order details, and message content), and any other correspondence.

  • Device information — Device type, browser, network connection, IP address, and other unique identifiers.

  • Usage information — How and when you interact with the Services, including navigation and purchase activity.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you — When you create an account, place an order, use our live chat, communicate with us, or provide information in any other way.

  • Automatically — From your device when you use our Services, via cookies and similar technologies.

  • From service providers — For example, payment processors, shipping partners, or technology providers acting on our behalf.

  • From partners or other third parties — Such as marketing affiliates or advertising platforms.

How We Use Your Personal Information

Depending on your interactions with us, we may use personal information for the following purposes:

  • Provide, tailor, and improve the Services — Including order processing, account management, fulfilling deliveries anywhere in Canada, preparing orders for warehouse pickup (with ID verification), remembering preferences, and creating a customized shopping experience.

  • Marketing and promotions — Sending marketing emails, SMS, or mailers; communicating subscription reminders; and sharing rewards program updates.

  • Security and fraud prevention — Account authentication, fraud detection, and safety monitoring.

  • Customer communications — Responding to inquiries via email, contact form, or live chat; providing pickup notifications; and sending carrier tracking updates.

  • Legal obligations — Complying with laws, responding to legal requests, and enforcing our policies.

How We Disclose Personal Information

We may share personal information in the following ways:

  • With Shopify — For hosting, order processing, analytics, and secure checkout.

  • With carriers of your choice — At checkout, you can choose UPS, FedEx, Canada Post, or Canpar. We share your shipping details directly with your selected carrier so they can process and deliver your order.

  • With service providers — Such as payment processors, fulfillment centers, IT support, and marketing platforms.

  • With business and marketing partners — To provide personalized offers and advertising.

  • As required by law — To respond to legal obligations, law enforcement requests, or protect our rights.

In-Person Pickup

If you select warehouse pickup, we may require government-issued ID at the time of collection to verify your identity before releasing your order. This helps prevent fraud and ensures your order is securely handed to the correct person.

Marketing Communications & Preferences

We may send promotional messages related to products, services, subscription orders, or rewards balances. You can opt out of promotional messages at any time by following the unsubscribe link in our emails. You will still receive non-promotional messages such as order confirmations, shipping updates, and pickup notifications.

Your Rights & Choices

Depending on where you live, you may have rights to access, delete, correct, or transfer your personal information, and to opt out of certain marketing or targeted advertising. You may exercise these rights via our Shopify Privacy Portal or by contacting us.

Contact

If you have questions about this Privacy Policy or how we handle your data, you can contact us at:
hello@casepack.ca — Response within 1–2 business days
Live chat — Monday–Friday, 9AM – 5PM EST

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